Shaping service design
I help organisations blend technology and ambition with human centred design
Projects
Service Blueprints
Crafting a visual map of interaction with product, service, or brand to achieve a goal, detailing their actions, thoughts, feelings, pain points, and touchpoints across different stages
Enterprise Technology Transformation
Define capabilities needed, crafting horizons and service blueprints to translate technology into operational action ensuring successful adoption.
Cross-Functional Collaboration & Process Design
Shaping design capabilities to product and what waterfall methods, to ensure design is tailored to organisational maturity.
“Great service design turns complexity into clarity and customers into believers.”
ME :)
Get In Touch
Reach out via LinkedIn
Miguel Edwards 